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I asked the team how to download the new Microsoft Edge browser at 3:11 p.m. Lenovo's Twitter support was speedy and helpful. It's just a shame that there were such long pauses and that the agent lost connection, because the entire chat took 32 minutes. Overall, the agent did a solid job of checking the health of my battery, even if I didn't learn exactly how much of a charge remained. Once that was complete, JanRay chose to run a diagnostics check on every component in the laptop.
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But this provided a way to update hardware drivers, and the only out-of-date driver on my machine was for the WLAN.Įventually, the agent downloaded a Lenovo Diagnostics tool and ran a battery-health check. Once connected, JanRay opened a Lenovo web link that sent him to a page where he could scan hardware drivers. It took a little while to get the scan going, but JanRay eventually sent me a link so he could take control of my laptop. Upon hearing this, JanRay recommended a scan. That's an appropriate response but not what I was looking for, so I said the battery seemed to be worse than before.
The agent first asked a few questions about my usage and what sort of runtimes I was getting. I asked JanRay if there was a way to check the condition of my laptop's battery. On my second try, a pop-up screen eventually appeared and support agent JanRay greeted me. Frustratingly, nothing happened the first time I submitted a report, and it wasn't clear what I should do next. EDT from Monday to Sunday after Lenovo expanded its hours.īefore I could start a chat session, I needed to submit my question through a form. I opted for the chat with a support agent, which is now available from 8 a.m. Pressing this presented me with eight different contact options, from dialing in to chat support to submitting a service request. On the left side of the support page for my specific laptop is the all-important Contact Us link. Everything is nicely spaced, and the images on all the support pages are high-resolution.
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Below that are different product categories and popular resources, including drivers, the Windows Support Center and Product alerts and recalls. A search bar features prominently at the top of the main page, above the Detect Your Product tool. Lenovo's technical support page has a clean interface.
Lenovo's support site contains tons of resources (documents, downloads, etc.), but finding exactly what you're looking for can be tricky, because the search pulls up results for random laptop models, some of which are several years old. Lenovo likes to bundle queries by topic, so when I searched for ways to check the condition of my battery, I was taken to a general "Popular Topics: Battery, Power/Boot" page.įrom there, I searched through dozens of similar queries, but couldn't find an answer on how to check the condition of my battery ( here's one way, if you were wondering). When I searched for ways to update the BIOS, the third result was the most relevant. Search results were decent, if imperfect. You can use the search bar at the top of the page if you have a specific question about the laptop or Windows 10. The laptop product page even shows the most popular support topics, like the best way to enter the BIOS. On the left side are tabs for Drivers, Diagnostics, Documentation and Repair Status, all of which are just one click away.
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